Refund Policy for Digitable.in

At Digitable.in, we offer digital products such as WordPress themes, plugins, and eBooks. Due to the nature of digital products, once a product has been downloaded, it cannot be “returned.” Therefore, refunds will only be granted in cases where the product is completely unusable, and our support team is unable to resolve the issue.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee if a purchased product does not work and we are unable to provide a solution. Before requesting a refund, you must allow our support team to assist you in resolving the issue by opening a ticket at our support desk. Our support team will respond within 24-72 hours of your request.

Support Assistance

Our support team is available to help with any questions or issues regarding installation and configuration of digital products purchased from our website. However, please note that we are not the developers of the products and our technical support capabilities may be limited.

Refund Eligibility

Refunds will only be granted if:

  • The downloaded product is completely unusable, and our team is unable to fix the issue.

  • The issue has been reported to our support team, and we were given a fair opportunity (24-72 hours) to resolve it.

Refunds will not be granted if:

  • You simply decide not to use the purchased product.

  • You open a dispute without first contacting our support team.

  • The product is incompatible with your WordPress version, plugins, or server settings.

  • The product does not function as you expected or desired.

  • The product requires a license key or activation message (our products are GPL-licensed and function without a key).

  • Your website was broken due to improper installation.

  • You refuse to provide access to our support team to investigate an issue.

Refund Exceptions

No refunds are provided for:

  • Digitable VIP Membership Subscription – Our membership plan provides access to a wide range of products at a discounted price. If you purchase a VIP Membership, refunds will not be granted, even if claimed within 1 day. However, you may cancel your membership at any time.

  • Update Delays – Some products may not be updated immediately upon release. We take reasonable time to update them and do not guarantee instant updates.

  • Renewals – Subscription renewals are non-refundable. You can cancel auto-renewal at any time from your account settings.

  • Offers & Discounts – Discounts and offers apply only to future purchases and cannot be used to request refunds or partial refunds on past orders.

Additional Notes

  • If you cancel your account, there are no refunds for cancellation.

  • If a refund is issued, you must discontinue the use of downloaded premium products.

  • If a product is defective after an update, we may deduct a portion of the refund based on the product’s diminished value.

  • Refunds may take up to 14 days to reflect in your account.

For further details, please review our Terms & Conditions and FAQs.

If you have any questions, feel free to contact us at support@digitable.in.