Go live vs open for guests
Critical: Go live sets operational OPEN status; guests still need an open business day (and usually payments/devices).
Goal Understand the two switches that must both be right before real service.
Who Owner / manager.
Steps
- Complete the launch wizard, then use Go live so the restaurant is operationally OPEN.
- Open a business day for the branch (Daily / Business day controls).
- Pair or confirm POS and KDS devices if you will use them tonight.
- Enable at least one payment path you will accept (UPI and/or gateway) before promising online pay.
- Run one launch test order end-to-end (guest or POS → kitchen → settle).
Expected result Guests can order; kitchen sees tickets; you can settle bills.
Common mistakes
- Going live but forgetting to open the business day — staff and guests see “closed”.
- Skipping payments setup then wondering why takeaway checkout fails.