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How to run Digitable
Step-by-step guides for owners, floor staff, kitchen, and guests — from go-live to daily service.
Start here
Essential guides
- 01
Opening and closing checklist
Daily ritual: day open, devices, printers, smoke test, then close after settle.
- 02
Open your first business day
Open the branch day so POS, waiter, and guest intake can take orders.
- 03
Close the business day
End-of-day close so reporting and next open stay clean.
- 04
Create your Digitable account
Sign up with phone OTP, name your restaurant, and land in Admin for the first time.
- 05
Choose your restaurant URL (slug)
Pick the public subdomain guests and staff will use (your-name.digitable.in).
- 06
Launch wizard — logo, tax, and first menu
Complete logo, GST settings, and at least three menu items before go-live.
- 07
Go live vs open for guests
Critical: Go live sets operational OPEN status; guests still need an open business day (and usually payments/devices).
- 08
Run a launch test order
Mandatory smoke test after go-live: one order through kitchen and settle.
Get started
Get started
- 01
Create your Digitable account
Owner · Sign up with phone OTP, name your restaurant, and land in Admin for the first time.
- 02
Choose your restaurant URL (slug)
Owner · Pick the public subdomain guests and staff will use (your-name.digitable.in).
- 03
Launch wizard — logo, tax, and first menu
Owner · Complete logo, GST settings, and at least three menu items before go-live.
- 04
Go live vs open for guests
Owner · Critical: Go live sets operational OPEN status; guests still need an open business day (and usually payments/devices).
- 05
Run a launch test order
Owner · Mandatory smoke test after go-live: one order through kitchen and settle.
- 06
Branches and opening hours
Owner · Create branches, set weekly hours, and know what is tenant-wide vs branch-specific.
Tables & QR
Tables & QR
- 01
Add tables and print table QR codes
Owner · Create tables, generate per-table QRs, and download a starter kit.
- 02
Dine-in PIN modes
Owner · Control who can join a table — first guest, waiter, or booking PIN.
- 03
Phone bookings — create, seat, cancel
Floor · Take bookings and convert them into seated tables with PIN flows.
Staff & devices
Staff & devices
Payments & money
Payments & money
- 01
Enable UPI payments
Owner · Configure storefront UPI (VPA) so guests and POS can collect UPI.
- 02
Enable Razorpay
Owner · Add Razorpay Key ID and secret so online checkout can use Razorpay.
- 03
Which payment gateway guests see
Owner · How enabled providers and branch config decide checkout options.
- 04
WhatsApp messaging setup
Owner · Connect WhatsApp Business for OTP and order messages. Guest OTP vs “allow without OTP” is covered in Guest phone verification.
- 05
Loyalty and guest wallet
Owner · Earn/redeem rates, top-ups, and kitchen cancel credits.
Daily open & close
Daily open & close
- 01
Opening and closing checklist
Owner · Daily ritual: day open, devices, printers, smoke test, then close after settle.
- 02
Open your first business day
Owner · Open the branch day so POS, waiter, and guest intake can take orders.
- 03
Close the business day
Owner · End-of-day close so reporting and next open stay clean.
Guest ordering
Guest ordering
- 01
Scan QR and join a table
Guest · Guest path: table QR vs restaurant QR, PIN join, dine-in vs takeaway.
- 02
Checkout, pay, and track kitchen status
Guest · Coupons, loyalty, wallet, OTP, place order, and follow prep status.
- 03
Guest phone verification (WhatsApp OTP)
Owner · Why guests see “Add mobile number” instead of OTP, how “Allow guest orders without WhatsApp OTP” works, and how to require verification.
Waiter floor
Waiter floor
Kitchen display
Kitchen display
- 01
KDS: start, ready, and bump tickets
Kitchen · Kitchen board basics — claim work, mark ready, bump when plated.
- 02
KDS: cancel a line or whole order
Kitchen · Cancel from kitchen and understand guest store-credit behavior.
- 03
KDS stations, layout, and SLA timers
Kitchen · Station pick, lanes vs group-by-order, warn/late timers, kitchen paused.
POS
POS
Printers & KOT
Printers & KOT
Finance & CRM
Finance & CRM
Scenarios
Scenarios
- 01
Scenario: first guest ever
Owner · End-to-end: QR → order → KDS → bill → POS pay → receipt.
- 02
Scenario: takeaway via restaurant QR
Owner · Host QR → pay → kitchen → ready → pickup.
- 03
Scenario: kitchen cancel → wallet credit
Owner · KDS cancels a paid/guest order line and guest receives store credit.
- 04
Scenario: bill request path
Floor · Guest requests → waiter ack → POS settle → clear table.
- 05
Scenario: dine-in multi-course
Floor · Guest adds later courses; waiter adds courses on the same live table.
Troubleshooting
Troubleshooting
- 01
Troubleshooting: guests see closed
Owner · Closed overlay usually means business day, intake pause, or hours — not “forgot go-live” alone.
- 02
Troubleshooting: orders not on KDS
Owner · Tickets missing — station, pairing, day closed, or routing.
- 03
Troubleshooting: staff cannot log into POS
Floor · Most common cause: business day closed or wrong branch/device.
- 04
Troubleshooting: table will not close
Floor · Unpaid bills or open bill requests block clear — settle first.
- 05
Troubleshooting: payment gateway rejected
Owner · Credentials, Platform allowlist, or provider status blocking checkout.