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Help · Kitchen display

KDS: cancel a line or whole order

KitchenP0

Cancel from kitchen and understand guest store-credit behavior.

Goal Remove work the kitchen cannot fulfill and credit the guest correctly.

Who Kitchen lead on KDS (per your permissions).

Steps

  1. Open the ticket line or order cancel action.
  2. Confirm cancel — guest may receive store credit / wallet credit per Digitable rules.
  3. Tell floor if the guest needs a replacement item.
  4. Do not re-fire cancelled lines unless a new order is placed.

Expected result Board is clean; guest balance reflects the cancel credit when applicable.

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KDS: cancel a line or whole order — Digitable Help · Digitable