digitable
Try Growth free

Help · Troubleshooting

Troubleshooting: payment gateway rejected

OwnerP1

Credentials, Platform allowlist, or provider status blocking checkout.

Goal Restore online pay.

Who Owner (may need Digitable ops).

Steps

  1. Re-check Key ID / secret / VPA for typos and live vs test mode.
  2. Confirm the gateway is live/allowed for your tenant on Digitable Platform.
  3. Disable broken providers so guests fall back to a working tender.
  4. Retry a small payment; check provider dashboard for declines.

Expected result Checkout succeeds on a known-good provider.

← Troubleshooting: table will not close

Put Digitable on your floor

Create your account and follow the go-live guides when you are ready.

Try Growth freeSign in
Troubleshooting: payment gateway rejected — Digitable Help · Digitable