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Help · Troubleshooting

Troubleshooting: orders not on KDS

OwnerP1

Tickets missing — station, pairing, day closed, or routing.

Goal Get kitchen tickets visible again.

Who Owner + kitchen.

Steps

  1. Confirm business day open and order actually placed (POS/guest history).
  2. Confirm KDS device online and signed into the right station.
  3. Check item production routing / station mapping.
  4. Refresh / reconnect KDS; check offline cache if network blipped.

Expected result New tickets appear on the board.

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