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Help · Troubleshooting

Troubleshooting: staff cannot log into POS

FloorP1

Most common cause: business day closed or wrong branch/device.

Goal Restore POS login for service.

Who Cashier + owner.

Steps

  1. Open business day for the branch.
  2. Confirm staff user is active and assigned to that branch.
  3. Confirm the device is paired and not revoked.
  4. Retry sign-in; contact Digitable support if pairing is stuck pending.

Expected result POS accepts credentials for an open day.

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Troubleshooting: staff cannot log into POS — Digitable Help · Digitable